Seeking a Service Advisor for a well established company!

Job duties include:

• Establish and remain the main contact with all service customers
• Ensure that all service work is entered, scheduled, and accurately completed in the quickest possible timeframe
• Process and handle all work orders and warranty claims from start to finish
• Stage service work for technicians so they can reasonably achieve their daily goals, review work orders for complete and accurate information
• Determine work requirements and priorities
• Ensure work orders are completed in a timely manner with all supporting documentation and complete details in the work order
• Prepare technician status reports, basic reports, and time/activity logs
• Maintain quality control on work performed, monitor time standards, and bring variances to the attention of management
• Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician
• Conduct customer survey and follow-ups and report results to management monthly
• Meet with management for department overviews and goals, update service reference materials, evaluate tools and equipment to make sure they are in good working condition

Requirements:

• Proven experience as a Service Advisor
• Good customer service skills with a friendly, positive attitude towards all customers
• Work as a team player
• Applicants will be background and drug screened for this position

This company offers competitive pay based on experience and excellent benefits! For more information regarding this position, please email resumes to Karen Ramirez at [email protected].